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Cancellation Policy

If you are unable to attend your pre-booked appointment, please give us at least 24 hours’ notice of cancellation or any amendment to the appointment.

Failure to give at least 24 hours’ notice will result in 50% of the treatment price being charged.

Failure to pay this charge will result in future bookings being paid in full at the time of booking. This pre-payment is fully refundable when at least 24hours notice of any cancellation or amendment is given.

All new clients and any appointments that are over the duration of 2 hours, are required to pay a 50% deposit at the time of booking. This deposit is to secure your booking and is fully refundable when at least 24hours notice of any cancellation or amendment is given.

We send out confirmation emails and text messages 48 hours prior to your appointment time. When receiving these messages please ensure all details are correct and contact us as soon as possible if you need to make any amendments.

There will be times when unfortunately, we will have to cancel or amend your appointment due to staff sickness. We will always try to give you as much notice as possible and will try to fit your appointment in at a similar time with an alternative therapist when possible.